What happens on collection day
- We confirm the collection window with you in advance.
- We arrive, walk through what's going, and flag anything that needs special handling.
- Furniture is protected for transport; boxes are counted and labelled.
- Every item is photographed and logged on your inventory — your record and ours.
- Everything is loaded and taken directly into storage arranged by us.
You'll be told before collection day how to have things ready: boxes sealed and labelled, appliances defrosted and dry, soft furnishings clean and dry.
The inventory is your protection
Storage horror stories are nearly always record-keeping stories — nobody wrote down what went in, so nobody can say what should come out. We photograph and list every item at collection. You get the list. When we deliver back, items are checked off against the same list. It keeps everyone honest, including us.
Getting your things back
Request your return — everything, or specific items — and we'll agree a delivery date. Deliveries are made to your door across Kilkenny, Carlow and Waterford; it doesn't have to be the address we collected from. Because retrieval involves a physical trip, we ask for notice rather than same-hour requests, and we'll always confirm any retrieval or delivery charge before you commit.
Access, stairs and awkward items
Third-floor flat, narrow staircase, sofa that came in through the window? Tell us in the quote form. Access affects how many hands and how much time a collection needs, so being straight about it gets you an accurate price and a smooth collection day — surprises on the doorstep help nobody.
Frequently asked questions
Do I have to be there for collection?
Someone does — you or a person you trust to walk through what's going and sign off the inventory. It protects you as much as us.
How quickly can you collect?
Tell us your preferred date in the quote form. Availability varies with the season — month-end and summer are busiest — so earlier notice means more choice.
Can you deliver my things to a different address?
Yes — return deliveries can go to any address in our service area, which is handy when you've moved house since the collection.
How much notice do you need for a return?
As much as you can give — a few days is usually comfortable. We'll agree the exact date when you request the return.
Do you charge extra for stairs?
Access is part of the quote, not a surprise on the day. Tell us about stairs and awkward access up front and the price you're quoted is the price you pay.